General

You or the recipient of an order may return an item that has been purchased from Walker Health Resources because you have changed your mind or are unhappy with a purchase. If you return goods via an Australia Post Office, please keep the appropriate proof of return. Please advise order number and reason of the return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return. All returned products must be:

• Unused, unopened and in original condition
• Undamaged
• Returned within 30 days of delivery

In the event of a return by you, we will exchange or refund in the form of credit card refund. However, you will pay the delivery costs of the return to Walker Health Resourses Pty Ltd and re-delivery to you. You can mail the return to Walker Health Resourses Pty Ltd at PO Box 429, St Ives, NSW, 2075.

Damages

Damaged or non-functional stock will be replaced or the amount, including shipping will be refunded to you. The cost of mailing the item to our head office will however, be payable by you.

Cancellation of orders

A cancellation of an order will be treated as a sales return as described above.

Acceptance of returns

Walker Health Resourses Pty Ltd has the right to refuse a refund/exchange in the event of abuse of the returns policy.